Operational Excellence Design Thinking Workshop
Facilitator training and Certification Program

Unlock faster, smarter, and more effective strategy execution
Contact us to discuss more
Awarded Business Transformation Consultancy 2024 Edinburgh
UK Enterprise Awards

About this event

In 2024, our MD, Roger Wilcox, attended a Business Transformation and Operational Excellence conference in Florida, where he was introduced to a game-changing Design Thinking course. It was the most impactful approach to collaborative problem-solving that he’d seen in his 30+ years in the industry, and has given US and European companies incredible performance boosts.

Inspired by the results, he hosted a workshop in Edinburgh, in June 2025, where delegates from UK, US and France were introduced to Design thinking techniques to boost their own companies performance. This is an intensive, hands-on training designed to help business leaders, operational executives, and transformation specialists accelerate design-making and project delivery.

We are now offering this course to companies that want to upskill their organisation by developing them to facilitate powerful workshops that improve collaboration, drive efficiency, accelerate impact, and maximise business value.

Details: 

• 3 days in-person workshop
• Highly interactive
• Can be delivered at your office location

Who Should Attend

Unlock game changing strategies with our 3-day workshop. It’s designed to give professionals in Operations, Operational Excellence, Transformation, Continuous Improvement and PMO teams a real boost. Learn powerful techniques that improve collaboration, drive efficiency, accelerate impact, and maximise business value.

Stop Planning

Start Executing

01

Engineering Leads, Project Leads, Action team owners, Continuous Improvement Leads

Gain the ability to deliver significantly more projects, unlocking greater business value and achieving measurable results.

02

PMO Leaders

Enhance your strategic impact by engaging a diverse group of stakeholders to tackle challenges and drive meaningful solutions.

03

Strategy Design & Execution Professionals, Including Private Equity & Venture Capitalists

Adopt a more robust and high-fidelity approach to strategy execution—achieving results faster with increased confidence.

04

Business Consultants

Stand out from the competition by leveraging cutting-edge techniques that transform how you deliver value to clients. Join us and take your expertise to the next level. Learn, apply, and lead with confidence!

Benefits

From Issue to Action

Unlock stalled cross-functional issues and drive them into action

Create Buy-In & Reduce Resistance

Accelerate buy-in and execution without compromising quality.

Make Faster, Smarter Decisions

Make iterative decisions quickly in fast moving and high pressure environments

Eliminate Complexity

Develop future-focused strategies that stick

Agenda

Day 1: Learn the basic concepts and elements of Operational Excellence Design Thinking

You will learn the most important methods and tools used to run a design thinking workshop successfully. You get a good understanding of the skills and group dynamics that are required to ensure quality and effectiveness of a design thinking workshop.

Your key takeaways from Day-1

• Learn Operational Excellence Design Thinking basics
• Get to know the Posterboard method
• Understand the value of design
• Understand the facilitator role
• Design and plan a workshop

Morning Agenda

• Welcome and getting to know each other
• Discuss purpose and ambitions of the workshop
• Introduction to the concepts of Operational Excellence Design Thinking
• Workshops benefits
• Workshop tools and methods

Afternoon Agenda

• Introduction to the logical elements of Operational Excellence Design Thinking
• Walk through Posterboard examples
• Facilitator skills and group dynamics
• Engage in a Workshop challenge and debrief experience for lessons learned
• Distribute presentation slots and tasks for Day-2

Day 2: On-stage delivering your own workshop

You will facilitate your first Design Thinking workshop. Each participant will facilitate one part of the workshop the group designed together on day one.

Your key takeaways from Day-2

• Try out what you learned on Day-1
• Experience how it is to moderate
• Take the role of a participant
• Work in a secure environment
• Get feedback from peers and trainer
• Experience an entire workshop
• See what's possible in one day

Morning Agenda

• Coaching sessions for facilitating a workshop
• Tips for facilitating Day-2
• Team participants facilitate their slot
• Feedback from trainer and peers

Afternoon Agenda

• Team participants facilitate their slot (continued)
• Feedback from trainer and peers (continued)
• Workshop closing and next steps
• Summary and wrap-up of the day
• Outlook for Day-3

Day 3: Proposing, Construction, Setup, and Documentation

You will learn the skills you need to design and run your workshop from first contact through completion.

Your key takeaways from Day-3

Learn the workshop life-cycle including the inter-personal and technical skills necessary from initiation to completion.

Morning Agenda - Learn the "7-Step Method"

1. Request value proposition
2. Qualify stakeholders
3. Designing a workshop
4. Prototyping and testing an offer
5. Delivering a workshop (workshop setup)
6. Follow-up and Documentation
7. Archiving, sharing, and analytics

Afternoon Agenda

• How to engage the owner of the challenge
• Creating and sending out a workshop Proposal
• Getting posters and workshop materials printed
• Preparing to deliver your workshop
• Documenting your workshop
• Planning and time commitment expectations
• Open Discussion and Closing

Meet Your Facilitators

Matrixx Solutions
Roger Wilcox

Meet Roger - A Leader in Business Transformation & Operational Excellence. Roger is the Managing Director of Matrixx Solutions, a business consultancy that helps companies successfully navigate major change and transform operational and business practices.

Under his leadership, the team has been recognized with Business Transformation Consultancy 2024 (Edinburgh, Scotland) and Business Consultancy Firm of the Year 2024/2025.

With over 33 years of international experience in the Energy industry, Roger brings a unique blend of tactical operational expertise, business acumen, cultural awareness, and a global perspective. While he began his career as an Engineer, his real passion has always been transformation and operational leadership - where he’s made the greatest impact. Roger is dedicated to helping executives and leaders achieve their vision through innovative, sustainable solutions that drive operational excellence and long-term success. He has a proven track record of creating lasting business value and embedding performance improvement practices that stand the test of time.

Roger has used the Operational Excellence Design Thinking principles extensively in his own consultancy engagements with clients. In one series of workshops that he designed using these techniques, the workshop effectiveness was rated as over 90% (average score from 302 people across 24 workshops). He has generated lots of repeat business from clients, because they have seen direct positive impact on their ability to get projects moving.

XONITEK Consulting Group
Joseph Paris

A Global Leader in Operational Excellence Joseph is an international expert in Operational Excellence, organisational design, strategy development, and high-performance transformation.

With a passion for helping companies achieve sustainable excellence, he has guided organisations worldwide in their journey toward peak efficiency and effectiveness. As Founder & CEO of the XONITEK Group of Companies, Joseph leads an operations management consultancy specialising in Operational Excellence, leadership, culture change, and Lean Six Sigma.He is also the founder of the global Operational Excellence Society and the creator of two of the largest LinkedIn groups in this field:

🔹 Operational Excellence – 150K+ members
🔹 Lean Six Sigma – 900K+ membersA highly sought-after speaker, lecturer, and thought leader, Joseph’s book, State of Readiness, has been endorsed by senior leaders from some of the world's most respected organisations.

Since 2025, Roger and Joe have been collaborating together to help professionals drive innovation and transformation.

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interest now

Boost performance

Improve collaboration

Contact us to discuss how you can transform the way you approach problem-solving, operational performance, and strategy execution

Learn more and register now

This is an intensive, high-touch training that maximises participation and learning